Karen Acupuncture (sole trader trading as Karen Kelly) holds your personal information in connection with the therapeutic services provided. I will never divulge your email, postal address or telephone number to third parties without your express permission. If you have booked an appointment with me at my Islington or Leyton clinics you will always receive a booking confirmation email and an appointment reminder email before each treatment. Appointment reminders at my Belsize clinic are managed by the reception team at BodyMatters Clinic. I will only ever contact via telephone if there is a valid reason to do (e.g. unexplained absence at a specified treatment time).
I may email you after treatments with follow up advice or further information, this will only occur with your consent.
When I collect information about you
When you give it to me directly either during the online booking process, when booking over the phone or during the treatment consultation.
When you signup to my mailing list or subscribe to my blog.
What information I collect about you
The type and quantity of information I collect varies between clients, but it always includes contact details and a detailed medical history. I am required to collect such information to safely carry out acupuncture, massage and baby massage sessions.
How do I store your data
I am registered with the Information Commissioners Office as a data controller. I use Cliniko software to store and manage all aspects of my clinic; organising my diary, taking bookings and storing patient notes. Cliniko is GDPR compliant and uses a 2 factor authentication system to keep data secure.
Sharing and accessing your data
I will never disclose or share any information about any of my clients with third parties. I can only disclose or share aspects of your data with your express consent, I cannot send or share your data with other health care providers or insurers without first gaining your permission. In extreme circumstances I may be required to share data with the police or legal representatives, I will always endeavour to inform you about any data sharing of this nature where possible.
You can request full disclosure of all the data I hold about you at any point. The British medical association states that records should be kept for 7-10 years, after this time all data must be destroyed.
Mailing lists and email updates
You will only receive email updates and newsletters if you have chosen to be added to my mailing list (either through my website or at a consultation). You may unsubscribe at any time by clicking the link at the bottom of the newsletters.